Zendesk CS Professional Certificate Practice Test

The Insight dashboard in Zendesk is specifically designed to provide users with detailed reporting and analytics related to tickets and key performance indicators (KPIs). This functionality allows organizations to track various metrics concerning ticket resolution times, volume of tickets, customer satisfaction ratings, agent performance, and other important data that influences customer support operations. By focusing on ticket data and KPIs, the Insight dashboard helps support teams to make informed decisions based on real-time analytics, optimize their workflows, and improve overall customer service delivery.

By contrast, sales leads, customer feedback ratings, and competitive analysis, while they may be important aspects of business intelligence, do not fall under the primary scope of the Insight dashboard specifically designed for ticket management and performance tracking within Zendesk. This means that while those areas may be relevant in broader contexts, they are not the focus of the Insight dashboard's capabilities.