What is a quick way to build rapport with a customer in a short timeframe?

Using a customer's name is an effective way to build rapport in a short timeframe because it personalizes the interaction and makes the customer feel valued. Addressing customers by name helps create a connection and demonstrates attentiveness, making them feel acknowledged as individuals rather than just another transaction. This tactic can establish a friendlier atmosphere more quickly than other approaches.

While asking personal questions can create a relationship, it may come across as intrusive or inappropriate, especially in professional settings where the customer may not be ready to share personal information. Discussing company history may not engage the customer meaningfully in the moment, as it can divert from their immediate concerns or needs. Offering discounts can be enticing but may not foster a genuine connection in the way that using their name does. Customers often appreciate a personal touch that makes them feel recognized and respected.