What type of feedback can be gathered directly from customers in Zendesk?

The correct choice highlights that ratings and comments after ticket resolution are a valuable source of feedback directly from customers in Zendesk. This feedback mechanism allows customers to evaluate their experiences after interacting with support, providing insights into customer satisfaction and service quality.

After a support ticket is resolved, Zendesk can prompt customers to rate the response they received and leave comments regarding their experience. This structured approach not only quantifies customer satisfaction with numerical ratings but also captures qualitative data through comments. These insights are critical for identifying areas where service can be improved and understanding customer sentiment about their interaction with support representatives.

The other options, while they involve customer feedback, do not directly tie into the typical workflows within Zendesk as robustly. Customer surveys can be useful, but they often require separate setup and may not always be aligned with individual ticket resolutions. Marketplace reviews and anonymous suggestions, while relevant, may not provide the direct and immediate feedback related to specific customer service interactions that ratings and comments do.