Which Zendesk product is specifically designed for providing live chat support?

Study for the Zendesk CS Professional Certificate Test. Use flashcards and multiple-choice questions, each with hints and explanations. Get ready for your exam!

The solution that is specifically designed for providing live chat support is Zendesk Chat. This product allows businesses to interact with their customers in real-time through chat features, enhancing the customer experience by providing immediate assistance. Zendesk Chat offers tools such as pre-chat forms, chat routing, and chat triggers, enabling agents to engage with visitors as they navigate the website or application.

While other Zendesk products serve important functions within customer support and relationship management, they do not focus specifically on live chat. Zendesk Support is geared towards ticket management and service requests, Zendesk Guide functions as a knowledge base and self-service help center, and Zendesk Sell is a sales CRM focused on managing sales pipelines. Thus, Zendesk Chat stands out as the dedicated solution for live chat interactions.

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